FAQs

Questions about Digital Derek

Find answers about how Digital Derek works, membership, privacy, your account and the difference between Digital Derek and working directly with Derek.

1. About Digital Derek

2. Using Digital Derek

3. Membership

4. Privacy and your data

5. Safety and professional support

6. Your account and emails

7. Who is behind Digital Derek?

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Contact / Support

1. About Digital Derek

What is Digital Derek?

Who is Derek McGillivray?

Is Digital Derek actually Derek?

How is Digital Derek different from ChatGPT?

What does Digital Derek use to create its reflections?

Do I need to be spiritual to use Digital Derek?

Can Digital Derek predict the future?

Does Derek personally reply to my reflections?

Can Digital Derek replace working directly with Derek?

2. Using Digital Derek

What kinds of things can I talk to Digital Derek about?

Can I use Digital Derek when nothing is wrong?

Will Digital Derek tell me what I should do?

Does Digital Derek remember previous reflections?

How does the journal work?

Can I use voice instead of typing?

Can I use Digital Derek on my phone?

Do I need to download an app?

How do I add Digital Derek to my phone home screen?

3. Membership

How much does Digital Derek cost?

Is there a free trial?

What is included in my membership?

How many reflections are included each month?

What uses one of my monthly reflections?

Do reading my journal or using voice use a reflection?

What happens if I use all 35 reflections?

Is there a long-term contract?

Can I cancel at any time?

What happens to my account if I cancel?

Can I rejoin later?

4. Privacy and your data

What personal data does Digital Derek store?

Are my reflections and journal entries stored?

Who can access my reflections?

Does Derek personally read what I write?

Are my voice recordings stored?

Is my information used to train AI models?

What information is sent to the AI provider when a reflection is created?

How long is my data kept?

Can I delete my reflections or account data?

What happens to my data if I cancel my membership?

How does Digital Derek comply with UK GDPR?

Who is responsible for my personal data?

How can I request access to, correction of or deletion of my data?

5. Safety and professional support

Is Digital Derek a replacement for counselling or therapy?

Can Digital Derek give medical, legal or financial advice?

What happens if I need urgent or specialist help?

Where can I find external help and support resources?

6. Your account and emails

How do I update my account details?

How do I change my password?

How do I stop Digital Derek member emails?

Will I still receive essential account emails if I unsubscribe from member emails?

How do I contact Digital Derek support?

7. Who is behind Digital Derek?

Who operates Digital Derek?

How is A Happy Medium involved?

Who handles payments and my personal data?

Can I book a one-to-one session with Derek through Digital Derek?

Still have a question?